Join Knowledge Lab on a 2 day workshop focused on analysing and optimising the customer journey. 

Lab takeaways:

- Building the business case for a customer experience-led transformation
- Examples of customer centric organisations around the globe and how they are challenging the status quo
- Learn to analyse customer experiences and customer interactions
- Learn to act on customer pain points as a starting point for business improvement
- Take away a framework that enables you to connect process and customer experience